By following
these guidelines, implementers can establish 511 services that
will have the same "look and feel" to consumers throughout
the country.
511 services are being developed
from the "bottom up." State and local transportation agencies,
in close collaboration with the private sector, determine where
to establish services, and when. The benefits of this approach are
that deployers are free to provide innovative 511 services specifically
tailored to the needs of their constituents, and resources from
many organizations are harnessed to deploy 511. A potential negative
consequence of simultaneous independent action is that the resulting
national 511 service may not appear well-planned and consistent,
from the perspectives of either the users or the policymakers.
