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Recent Updates!
Keep Up to Date with 511 News! Welcome ! Deploy511.org is a repository of information for the 511 deployment community. The 511 Coalition, and to make it easier for you, the 511 deployers, to share resources. The content of this site will help you to develop, launch, publicize, maintain, evaluate, and improve your state's or reg 511 has progressed rapidly since July 2000 when the Federal Communications Commission (FCC) designated 511 as the national travel information number. The first 511 service was launched less than a year later (June 2001) in Northern Kentucky, and by early 2005 twenty-five 511 systems had launched with several more on the cusp of launching. The DEPLOYMENT STATUS section of this site will tell you where 511 service is in place or planned.Publicizing 511 services is a challenge for public agencies without large budgets for advertising and public relations. Instead of starting from scratch, why not borrow from a treasure trove of great ideas developed by earlier deployers? The MARKETING IDEAS section included are market research re Coalition. The Coalition materials include downloadable logos and artwork, a 511 brochure, exhibit panels, and standard PowerPoint presentation modules covering a wide range of 511-related topics. 511 services are being developed frencies, in close collaboration with ide innovative 511 services specifically tailored to the needs of their constituents, and resources from many organizations are harnessed to deploy 511. To help promote consistency among 511 services and avoid confusing the consumer, the 511 Deployment Coalition offers Implementation and Operational Guidelines for 511 Services Version 3.0. The success of any new product or service depends on customer satisfaction. Tracking system use and performance is vital. The Coalition tracks nationwide 511 usage statistics, and monthly reports can be accessed in the USAGE AND EVALUATION section. That section also includes a downloadable presentation on “Assessing Performance and Customer Satisfaction” covering the basic questions of what should and can be measured, how data can be collected, and how nationwide assessment and evaluation guidelines can be developed. The section also provides information on deployers' activities and plans for 511 performance monitoring and evaluation. The 511 Deployment Coalition is led by the American Association of State Highway Transportation Officials (AASHTO), in close cooperation with the American Public Transit Association (APTA), the Intelligent Transportation Society of America (ITS America), and the U.S. Department of Transportation (DOT). More than 30 public agencies, industry groups, industry associations, and private companies from around the country participate. The intent is to implement 511 nationally using a bottom-up approach facilitated by information sharing and a cooperative dialogue through the national associations represented on the Policy Committee, which is the governing body of the Coalition. The REPORTS AND MINUTES section of this site contains the minutes of 511 Coalition Policy Committee and Working Group Meetings, contact information for the members of these committees, and the 511 Deployment Assistance Reports. The reports, written by Coalition task forces and special committees, contain background, analysis, and recommendations for action. CONTACT provides contact information for both marketing personnel and technical personnel at organizations deploying 511 systems. LINKS connect you to a national portal for deployers' 511 web sites, to 511-related content on the web sites of coalition member organizations, and to a listserve that you can use to communicate with other deployers. Do
you have information you would like to share with other deployers?
Contact
webmaster. The 511 Deployment Coalition is dedicated to "timely establishment of a national 511 traveler information service available to a majority of Americans by 2005 that is sustainable and provides value to users." |
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