511 REPORTS AND MINUTES

While 511 systems develop from the ground up, deployers share common concerns. From time to time, the 511 Deployment Coalition publishes 511 Deployment Assistance Reports, which contain background, analysis, and recommendations for action on various issues. These reports are written by Coalition task forces and special committees, and may be viewed and downloaded from the navigation bar at right.

The 511 Deployment Coalition began to publish annual "National Progress" reports in 2003. The latest National Progress Report is now available (published in May 2004).

The 511 Deployment Coalition includes more than 30 public agencies, industry groups, industry associations, and private companies. The 511 Deployment Coalition Policy Committee is the governing body of the Coalition. The 511 Deployment Coalition Working Group, comprising staff representatives from member organizations, supports the Policy Committee. Minutes of Policy Committee and Working Group meetings may be viewed and downloaded here.

511 Reports & Documents

[511 Interoperability Quick Tips] [511 Emerging Technologies Issues] [511 Tarriffs Compared] [ I-95 Corridor Coailtion Travel Information Links & Documents] [ "E911 Requirements for IP Enabled Services] [511 and Disasters - Case Studies and Presentations] [ Washington State User Survey May 2005] [ 511 Systems:  30 Millions Calls] [2005 National Progress Report] [ 511 Deployment Costs: A Case Study Final Version November 2006]
[Intelligent Transportation Systems for Traveler Information Leaflet] [Alaska 511 Evaluation]

511 Interoperability Quick Tips	511 Interoperability Quick Tips v.6 (revised)  (March 2006)  [.doc]
511 Emerging Technologies Issues	511 Emerging Technologies Issues v.3 (March 2006) [.pdf]
511 Tarriffs Compared	511 Tarriffs Compared v.3 (March 2006) [.pdf] [.xls]
I-95 Corridor Coalition Travel Information Links & Documents	Includes useful information from I-95 Coalition members, inclduing telecom agreements, detailed user statistics and links to ATIS sites in the corridor. I-95 Corridor Coalition Member 511 Info:  www.i95coalition.org/511info.htm I-95 Corridor Coalition information exchange email group: http://www.i95coalition.org/511emailgroup.htm I-95 Corridor Coalition 511 Documents: http://www.i95coalition.org/511docs.html
"E911 Requirements for IP Enabled Services" NPRM; WC Docket Number 05-196	511 Coalition Comments
511 and Disasters -- Case Studies and Presentations	ATIS 511 Disaster Recovery Paper, April 26, 2005 [.doc] ATIS 511 Disaster Recovery Presentation, May 20, 2005 [.ppt] California ATIS 511 Disaster Recovery Paper FINAL, February 21, 2005 [.doc] California ATIS 511 Disaster Recovery Presentation FINAL, April 21, 2005 [.ppt]
Washington State User Survey (May 2005)	Washington State User Survey [.pdf]
511 Systems: 30 million calls	30 Million Calls and Counting!
2005 National Progress Report	2005 National Progress Report [.pdf]
511 Deployment Costs:  A Case Study Final Version November 2006	Since 2001 when the first 511 telephone information system was launched, travelers in many locations throughout the United States have had ready access to traveler information by calling those three easy-to-remember numbers: 5-1-1. As of October 2006, thirty-one 511 statewide and regional systems are in place. Transportation agencies in other locations are interested in deploying 511, and as they make plans questions about cost naturally arise. This document is intended to provide decision-makers and planners in public agencies information about the costs of 511 based on the experience of current 511 deployers.  [.doc]
NEW!  Intelligent Transportation Systems for Traveler Information Leaflet	Congestion is bad and getting worse, but we don't have to put up with it.  That's the message of the National Strategy to Reduce Congestion on America's Transportation Network, released in May 2006 by the U.S. Department of Transportation (U.S. DOT).  One element of the U.S. DOT's Congestion Initiative is to promote the use of new technologies, such as Intelligent Transportation Systems (ITS).   An estimated 55% of all highway congestion is "non-recurring", i.e., it's caused by specific events such as incidents, work zones and severe weather.  When travelers receive up-to-the-minute information about these events, they are empowered to avoid the traffic hot spots and congestion is reduced.  So timely, accurate traveler information is particularly important in the effort to curb congestion and smooth traffic flow.  A leaflet published online in January 2007 discusses how ITS technologies can be used as part of a comprehensive real-time traveler information program.  Developed jointly by the Federal Highway Administration (FHWA) and the ITS Joint Program Office, the leaflet summarizes the benefits, costs, extent of deployment, and lessons learned about all aspects of real-time traveler information, including the national traveler information telephone number 511(download leaflet).  Information in the leaflet is taken from the ITS Decisionmakers' Resources – the ITS Benefits Database (www.itsbenefits.its.dot.gov), the ITS Costs Database (www.itscosts.its.dot.gov), the ITS Deployment Statistics Database (www.itsdeployment.its.dot.gov), and the ITS Lessons Learned Knowledge Resource (www.itslessons.its.dot.gov) – and other sources.  The online version contains a full list of all sources used, so that all information in the leaflet's brief four pages is backed up with supporting documentation.   Also available are three other leaflets in this series: ITS for traffic incident management (www.its.dot.gov/jpodocs/repts_te/14288.htm), ITS for work zones (www.its.dot.gov/jpodocs/repts_te/14320.htm), and ITS for traffic signal control (www.its.dot.gov/jpodocs/repts_te/14321.htm).   For more information about FHWA's Real-Time Traveler Information Program, contact Robert Rupert of the FHWA Office of Transportation Management, (202) 366-2194, robert.rupert@dot.gov or visit ops.fhwa.dot.gov/travelinfo/index.htm.   For more information about the ITS Decisionmakers' Resources, contact Joe Peters of the ITS Joint Program Office, (202) 366-2202, joe.peters@dot.gov.   For more information about the U.S. DOT's Congestion Initiative, visit www.fightgridlocknow.gov.
NEW!  Alaska 511 Evaluation	Alaska, which implemented its traveler information phone service and Web site in April 2003, is part of a 15-state 511 coalition. Information currently provided includes road conditions, weather forecasts, construction updates, and ferry information. The best way to assess the level of service provided to customers is to evaluate the system and identify areas for improvement. This project will survey and analyze customer feedback on the Alaska 511 phone system and website, and provide Alaska DOT&PF with information on who is using the system, what marketing strategies have been successful and what improvements customers would like to see. To review the complete evaluation, visit http://www.coe.montana.edu/wti/wti/display.php?id=194.