Implementation Guidelines Version 3.0 [.pdf;920KB]
Implementation Guidelines Version 2.0
511 Interoperability Quick Tips v.6 (revised)  (March 2006)  [.doc;3.29MB]
511 Emerging Technologies Issues v.3 (March 2006) [.pdf;134KB]
511 Tarriffs Compared v.3 (March 2006) [.pdf;107KB] [.xls;551KB]
I-95 Corridor Coalition Travel Information Links & Documents:
. I-95 Corridor Coalition Member 511 Info 
. I-95 Corridor Coalition information exchange email group
. I-95 Corridor Coalition 511 Documents
"E911 Requirements for IP Enabled Services" NPRM; WC Docket Number 05-196 - Coalition Comments [.doc;35KB]
511 and Disasters -- Case Studies and Presentations:
. ATIS 511 Disaster Recovery Paper, April 26, 2005 [.doc;155KB]
. ATIS 511 Disaster Recovery Presentation, May 20, 2005 [.ppt;8.19MB]
. California ATIS 511 Disaster Recovery Paper FINAL, February 21, 2005 [.doc;166KB]
. California ATIS 511 Disaster Recovery Presentation FINAL, April 21, 2005 [.ppt;1.56MB]
Washington State User Survey (May 2005) [.pdf;221KB]
511 Deployment Costs:  A Case Study - Final Version November 2006 [.doc;2.35MB]
2005 National Progress Report [.pdf;2.35MB]

2008 Usage Statistics (January - April) [.doc;75KB]
2007 Usage Statistics [.doc;102KB]
2006 Usage Statistics [.doc;188KB]
2005 Usage Statistics [.doc;83KB]
2004 Usage Statistics [.doc;48KB]
2003 Usage Statistics [.doc;64KB]

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Evaluation Information

Montana Pre- and Post-511 Evaluations
Pre-511 Evaluation (Oct. 2002) [.pdf;329]
Post-511 Evaluation (Aug. 2004) [.pdf;513KB]

San Francisco Bay Area 511 Phone Satisfaction Survey (Aug. 2004)
Report [.doc;868KB]
Phone and Web Site Usability Study (Sept. 2004) [.doc;1.44MB]

Southeast Florida 511 Evalution
Second Annual Evaluation Report (July 2004) Report [.pdf;728KB]

511 Model Deployment Evaluation and Test Plan Reports
Interim Analaysis (Feb. 2004) Report [.pdf;1.25MB]
Key Informant Interviews Test Plan (Jan. 2004) Report
System Usage Test Plan (Feb. 2004) Report [.pdf;485KB]

San Francisco Bay Area 511 Phone Satisfaction Survey (Nov. 2003)
Executive Summary [.doc;315KB]
Report [.doc;1.36MB]
Appendix A [.doc;336KB]
Appendix B [.doc;153]
Appendix C [.doc;191KB]

Virginia 511 Evaluation Results (Jan. 2004) Report [.pdf;301MB]